How to Log a Support Ticket in Opkey

How to Log a Support Ticket in Opkey

February 24, 2017

Sohaib Zaidi

Our support team is dedicated to assisting our customers effectively. To enhance communication and track customer needs efficiently, we utilize a support ticket logging system. Each support ticket is valuable, providing us with data to improve our products and services.

Accessing Opkey’s Support Portal

You can access Opkey’s support portal by following this link: https://customerhub.opkey.com/

How to Log an Opkey Support Ticket?

If you do not have a registered account on Opkey’s Support Portal, you can create one by visiting: [ Sign Up for Opkey Support0m

You can easily log a support ticket by following the given steps:

  1. Log in to the Opkey Support Portal: [ Opkey Support Home0m

  2. Navigate to the Tickets page: [ View Tickets0m

  3. As a first time user, you won’t have any tickets pending or open. To initiate a new ticket, click on the “Raise a Ticket” button to log a new ticket.

4. A new page will open for ticket submission.

  1. Enter the Requester email ID, Subject, enter Description, attach file and click on Submit.

Your ticket will be successfully logged as shown below.

Raising Ticket by Contacting Opkey Support via Email

If you prefer, you can also reach out to Opkey’s support team directly via email at support@opkey.com. An automatic ticket will be created, and you will receive an email with the ticket link once your request is received.

How to View the Status of Your Tickets

To check the status of your logged Opkey support tickets, follow these steps:

  1. Log in to the Opkey Support Portal: [ Opkey Support Home0m

  2. Navigate to the Tickets page: [ View Tickets0m.

  3. Here, you can view the status of your logged support tickets.

4. If you wish to respond to Opkey’s support team regarding a ticket, simply click ‘Reply’ on the ticket. You also have the option to close the ticket or add another person to monitor it. Additionally, you can export your logged tickets in your preferred format as shown below.

Note: If you are an admin, you can view all tickets raised by your company’s domain email.

Sohaib Zaidi

Technical Content Writer

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Sohaib is a technology enthusiast and a passionate writer with vast experience in technical niches like IoT, AI, Cloud Computing, ERP, SaaS Software & Business Intelligence. Sohaib loves to create compelling and communicative sales copies that create great impact on the minds of the readers.